Effective Date: November 2025
1. Information We Collect
We collect personal information that you voluntarily provide, such as:
- Name, phone number, email, and address
- Service requests and preferences
- Payment information (securely processed through third-party providers)
We also collect non-identifiable data through cookies or analytics tools to improve website performance.
2. How We Use Your Information
Your information is used to:
- Schedule and provide cleaning services
- Communicate service updates and confirmations
- Improve customer experience and service quality
- Send occasional promotions or updates (only with your consent)
We do not sell, rent, or share your personal data with outside parties.
3. Payment Information
We do not store payment card details on our servers. All transactions are securely processed through PCI-compliant payment processors.
4. Cookies and Tracking
Our website may use cookies to enhance functionality and track visitor interactions. You may disable cookies in your browser settings without affecting basic site use.
5. Data Retention
We retain client information for as long as necessary to fulfill service obligations or as required by law. You may request deletion of your data at any time by contacting us.
6. Third-Party Services
We may use trusted third-party tools (like scheduling software, email systems, or analytics platforms). These providers have their own privacy policies and comply with industry standards for data protection.
7. Your Rights
You may request:
- A copy of your personal data
- Correction of inaccurate information
- Deletion of your personal records
To make a request, contact info@masterlycleaningsolutions.com
8. Security
We use secure networks and limited access to protect your information. However, no online system is completely risk-free. By using our website or forms, you acknowledge and accept this limited risk.
9. Updates to This Policy
We may update this Privacy Policy occasionally. The revised version will always include a new effective date.